At Pathansabpk.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we are here to help with returns and refunds. Please review our policy below to understand how we handle returns and refunds.

1. Return Eligibility

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • Return requests must be made within 7 days of receiving your order.

2. How to Return Order

To initiate a return:

  • Contact our customer support team at Pathansabpk@gmail.com or call us at 03358333555
  • Please provide your order number, the item’s you wish to return, and the reason for the return.
  • Once your return request is approved, we will guide you through the process.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • We recommend using a traceable shipping service or purchasing shipping insurance for items you are returning.
  • Free return shipping may apply for certain cases, such as faulty or incorrect items, which will be discussed with you upon confirmation.

4. Refund Process

  • Once we receive your returned item’s, we will inspect it to ensure it meets the return criteria.
  • If approved, your refund will be processed to your original payment method within 5-7 business days.
  • Please note that shipping fees are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 24 hours of receiving the product.
  • Provide photos of the damaged item and the packaging.
  • We will either issue a full refund, send a replacement, or offer store credit, depending on your preference and item availability.

6. Exchange Policy

We currently do not offer direct exchanges. If you want a different size, color, or model, please return the item and place a new order.

7. Cancellations

Orders can be canceled if they haven’t been processed or shipped. Once shipped, cancellations are no longer possible.
To cancel an order, please contact us as soon as possible at 03358333555

8. Exceptions

Some items may not be eligible for return under special circumstances, including:

  • Items marked as final sale or non-returnable.
  • Products that have been used, opened, or damaged by the customer.